In most cases, when you are having difficulty completing the USAT Slide during registration, you'll reach the fastest resolution to your problem by Contacting USAT Directly. Before you do so, please review the FAQs below to see if you can solve the problem you're having right away.
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Q: If I buy an Annual Membership through ChronoTrack Registration, is it still valid for all USAT events?
A: Yes
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Q: I have three 1-day passes, but I'd like to upgrade to an annual membership. Can I trade my three day passes for an annual membership?
A: Please contact USAT directly to upgrade your membership under special circumstances.
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Q: Can I get a refund for my USAT membership?
A: Since all USAT membership and Day Pass funds go directly to USAT, ChronoTrack is unable to issue refunds for memberships. USAT never gives refunds for memberships. If you feel there are extenuating circumstances, please contact USAT directly.
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Q: I purchased/upgraded/renewed a USAT membership through ChronoTrack Registration, but I haven't gotten any membership information yet. What should I do?
A: After you purchase a new membership, renew an existing membership or upgrade to an annual membership, USAT will send membership information to the email address you entered as associated with your membership. The email will be from "USA Triathlon" - membership@usatriathlon.org. This email will take 8 hours to reach you. If it's been more than 8 hours, please try searching your Spam/Junk email folder for the email. If you're still not able to find the information, please contact USAT directly for assistance.
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Q: After I entered my USAT number, I get an "Invalid Event" error. What does this mean?
A: You may see this error when an event takes place after your Annual Membership's expiration date. For example: You purchased your one-year membership on 2/1/2018, so it's valid through 2/1/2019, but you're registering for the Wisconsin Triathlon which is scheduled to take place on 3/1/2019. In order to register for an event that takes place after your Annual Membership expires, there are several options:
- You can buy a 1-Day Pass so you can register for this event. The cost of the day pass can be applied to your annual membership when you renew with USAT, but you will need to work directly with USAT to ensure this happens.
- If you already bought a 1-Day Pass during ChronoTrack registration for a different registration event, you can upgrade your 1-Day Pass to an annual membership during ChronoTrack registration for a different event. This will create a new Annual Membership, and you'll want to get in touch with USAT directly to merge any previous membership into the new one.
- You can renew your current annual membership inside registration. If you renew your annual membership, but the expiration date is still a couple months out, you WON'T lose any month. The renewal will be valid from the date of your current membership's expiration date.
If you have questions or concerns about any of the above options, please contact USAT directly.
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Q: I got an error that says “Invalid membership code.” What should I do?
A: Use the "Back" button to return to the slide where you entered your DOB, Email, and Last Name to make sure what you entered matches the USAT Membership ID that you’re trying to use. If you're still having problems, please contact USAT directly.
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Q: I got an error that says “Birthdate Does Not Match”. What should I do?
A: Please carefully double-check that you entered your USAT number correctly. If the number is correct, use the "Back" button to return to the slide where you entered your date of birth, and ensure that what you entered matches the birth date on file with your USAT membership ID. If you're still having problems, please contact USAT directly.
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Q: I got an error that says “Membership Info Not Found”. What should I do?
A: Please carefully double-check that you entered your USAT number correctly. If you're still having problems, please contact USAT directly.
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Q: I got an error that says “License Not Found”. What should I do?
A: Please carefully double-check that the License Code you entered is correct and matches the email address being used with your ChronoTrack registration. If you're still having problems, please contact USAT directly.
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Q: I got an error that says “Invalid member # or password”. What should I do?
A: Please carefully double-check that you entered your Username/Member ID and password correctly. If you're still having problems, please contact USAT directly.
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