Can I get a refund for my registration?

Most races have non-refundable registrations. As the software company used by Events to process registrations, ChronoTrack is not able to authorize a refund without the Organizer's consent. Depending on the Event Organizer's Refund Policy, you may or may not be eligible for a refund.

Additionally some races are eligible for the Registration Refund Insurance program offered by Transamerica, whereby an athlete purchases refund insurance at the time of registration. If you purchased this insurance and are looking for a refund, you can contact Transamerica at 1-877-527-0957 or email to

For other refund questions, please contact the Event Organizer. Click HERE to learn how to contact your Event Organizer.

Contact Support: 888-600-2298 > Hours: Monday - Friday 9 - 5 PM Mountain Time